Major Accounts Group (MAG)
Our MAG provides unique 24/7 dedicated and personalised service and support on call 365 days per year. MAG specialise in solutions for large-scale or complex organisations that operate with multiple locations where comprehensive management is essential and business interruption is simply not an option.
- Dedicated / personalised service
- Streamlined processes from consolidated invoicing to tailored reporting
- Delivering a consistent and uniformed approach across all of your sites
- Dynamic contract management- no matter how complex your requirements, our technology process and systems will help ensure we deliver in accordance with your specifications
- Specialist reporting
- Testing verification
- Asset recycling and life cycle analysis
Our National Account Managers are your dedicated and personalised point of contact to ensure you receive high quality service on a national scale.
- SLA / KPI Management
- Contract management
- Monitoring of contract deliverables
- Dilapidation reporting
- Account meetings
Where required, our Account Managers can provide you with detailed reporting on the performance of the agreed service agreement, providing confidence that your obligations are being met and that your fire protection equipment is operational and ready to respond if needed.
- Routine maintenance – schedules versus delivery and compliance
- Unplanned maintenance – description including status
- Quotations – Description and status
- Defect rectification – details and status
- Financials – invoicing and payment activity