Fire Protection Specialists
With over 130 years of experience, Wormald is the specialist in fire safety in Australia.
Compliments and Complaints
Wormald is committed to improving the services we offer our customers.
We encourage all forms of feedback to assist us in enhancing customer satisfaction and improving the quality of the products and services we provide.
How to contact us
Help us improve our service to you. If you would like to discuss any aspect of the service you have received, you can contact Wormald in the following ways.
Complete our online Compliments & Complaints below.
Write to us at:
PO Box 7241
Silverwater NSW 2128
Complaint Handling Process
At Wormald, we take your concerns seriously and we are committed to providing our customers with access to a clear and responsive complaints handling process.
When dealing with your concerns we follow the Australian Standard “AS10002- Guidelines for Complaints Handling in Organisations” to ensure we resolve your concerns in a consistent, systematic and responsive manner.
Our aim is to resolve all complaints within ten (10) business days. Should the nature of your complaint require more than ten (10) days to resolve, you will be contacted by the assigned Customer Relations Representative who will keep you informed of the status and progress of your complaint.
Should you be dissatisfied with the outcome of your complaint, you are able to request your complaint be escalated to Wormald’s Compliance and Customer Advocate.
Wormald’s Compliance and Customer Advocate
John Lynch is the Compliance and Customer Advocate. John provides independent reviews of complaints to help in achieving prompt, impartial solutions. His role is to help resolve customer complaints before external mediators, such as the Consumer Tribunals become involved.
To contact the Compliance & Customer Advocate:
Building G, 350 Parramatta Road
HOMEBUSH WEST NSW 2140
Tel: +61 2 8844 3104 (9am to 5pm AEST)