New video illustrates the benefits of Wormald Service Technologies
As the digital age increasingly revolutionises the way we do things, Wormald has continued to innovate its services. We recently introduced Wormald Direct, a new online portal that helps our customers meet their fire safety requirements and allows our staff to work more effectively. Watch this new video that outlines how the new portal works:
When it comes to workplace safety, keeping fire protection equipment and systems in good working order is crucial. It is also essential to ensure equipment complies with Australian Standards. Fire protection standards exist to ensure a building’s fire safety equipment and systems are fully functional at all times and should be top of mind for anyone responsible for the safety of property and personnel.
Integrated digital solutions work together to provide critical information whenever it is needed. For instance, Wormald’s testing schedules are now digitised using a complex routing program that automatically alerts technicians of what is required via their mobile device. This ensures every equipment inspection is performed as planned, and any defects are identified and corrected as quickly as possible.
Staying on top of fire protection obligations can be a challenge, especially for those responsible for managing multiple sites. As one of Australia’s leading specialist fire protection providers, Wormald understands the challenges and complexities that come with servicing fire equipment across one, let alone multiple sites. Wormald Direct now offers customers an intuitive new digital technology platform that can be accessed 24/7 to gain access to site data, equipment, testing and service, defects, compliance, quotes and invoice history whenever it is needed, whether that is at the office or off-site.
How does it work?
Wormald Inspect automatically captures inspection and testing service details and uploads the information to Wormald Direct, giving customers the convenience of online visibility. It also provides Wormald technicians with details of the required routine servicing requirements as well as digital timekeeping.
Wormald Protect is a new customised mobile service app used by our technicians that electronically captures the equipment’s service and maintenance activity and digitises fire system service records. Service records are automatically uploaded into Wormald Direct where our customers are able to view them. The app also ensures that Wormald technicians are alerted when service calls are due, as well as providing site-specific access and contact information to ensure a seamless service delivery.
A newly added feature called Wormald Collect, then digitises and stores essential paperwork including service and testing dockets, regulatory forms, hydraulic pressure and flow performance results and uploads them to Wormald Direct for customers to access.
With GPS tracking and monitoring installed in Wormald’s 700+ vehicles nationally, Wormald Select helps dispatchers to locate our technicians at any time to ensure faster response times and prompt arrival on site.
Wormald has been delivering specialist fire safety solutions to Australian businesses since 1889 and remains committed to enhancing its customer service, investing heavily in the development of new Wormald service technologies to provide a more responsive and efficient experience for customers. Our network of branches across Australia allows us to deliver a vast range of large scale projects that include critical infrastructure, sensitive and volatile assets, and some of the country’s most significant iconic landmarks.
To learn more about Wormald, watch our new corporate video: