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Brand – Wormald | Melbourne, VIC | Full Time


Wormald has been designing, installing, and servicing fire protection systems since 1889.  Wormald operates in over 30 centres across Australia and is a leading fire protection company in the region.

An exciting opportunity has become available within our Melbourne business unit for an experienced Contract Administrator to join our team. This role will work within our Major Contracts Department ensuring the seamless delivery of high-quality service to our client base.  This is an outstanding opportunity for an individual who has excellent time management skills, an ability to multitask and superior communications skills which all combine to ensure the department runs effectively.

In this role you will be responsible for:


  • Building strong and long-lasting relationships with our valued client base
  • Driving performance standards within our organisation to ensure SLA’s are complied with
  • Coordinating technicians to ensure on site works are prioritised effectively
  • Scheduling for service technician staff including issuing & managing service orders in the ERP system
  • Process and distribution of Service Reports and Invoices
  • Co-ordination of work performed by sub-contractors
  • Answering customer calls and resolving issues in a timely & effective manner, coordinating with departments for response
  • General Administration Duties


The ideal candidate has:


  • Customer relationship management experience
  • Experience with Pronto system would be beneficial
  • Advanced XL Spreadsheeting skills
  • Be enthusiastic and have an ability to work autonomously
  • Be able to create and maintain relationships with other staff and customers
  • Strong attention to details and communication skills are essential
  • Calm under pressure in a fast-paced environment


This is an exciting and challenging role, suitable for a highly driven and motivated customer focused individual, who can drive and support a team of technicians in order for the department to deliver a high level of performance.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

Apply Now

    • Upload your resume here.
      Accepted file types: pdf, doc, docx.

Apply Now

    • Upload your resume here.
      Accepted file types: pdf, doc, docx.