Contracts Coordinator (Ausgrid)
Brand – Wormald | Homebush West, NSW | Full Time
Wormald is seeking an experienced Contracts (Ausgrid) Coordinator to join our friendly and supportive Service Delivery Team located in Homebush West.
- Attractive salary
- Join a friendly and supportive team
- Outstanding career opportunities with a national fire industry leader
About the Company
Wormald have been designing, installing and servicing fire protection systems since 1889 and are a leading provider of fire protection solutions with an enviable reputation and firmly established brand. Wormald provides specialist fire protection applications, products, service and installation across the building and construction, mining and marine sectors.
About the Role
Based in Homebush West, an exciting opportunity has opened up for an experienced Contracts Coordinator to support one of our major customers. This role is pivotal to the Service Delivery Team ensuring the seamless delivery of high-quality customer service to coordinate and support the Ausgrid account. You will be responsible for all the administrative functions and support the operations of the Ausgrid contract, ensuring effective management of the service call lifecycle through to the billing stage.
Your primary duties will include, but are not limited to:-
- Oversee the end-to-end process for the Ausgrid contract including processing and closing service calls and preventive maintenance work orders in a timely and accurate manner.
- Manage the Ausgrid mailbox ensuring prompt responses and appropriate action.
- Maintain accurate record management in Pronto CRM system with responsibility for raising purchase orders and invoicing processes.
- Receive, schedule and allocate work orders to technicians.
- Develop and foster close business relationships with all stakeholders.
- Develop a sound knowledge and understanding of company processes to ensure clear and concise information is conveyed.
We require someone who possesses the following qualities:
- A motivated self-starter with exceptional organisational skills
- Ability to multi-task
- Attention to detail
- Ability to achieve deadlines with excellent time management skills
- Strong focus on delivering customer service excellence
- High level of written and verbal communication skills
- Proficient in Microsoft Office, Pronto (or other ERP’s)
Previous experience working closely with internal and external stakeholders, including business customers is a must.
This is an outstanding opportunity for an individual who is highly motivated with excellent people skills. In return you will receive a competitive remuneration package with the prospect of great career advancement opportunities for the right person.
Wormald recognises that a diverse workforce is essential to our ongoing business success and encourages applications from women, Indigenous and Torres Strait Islander descent and people from diverse backgrounds.
Only successful applicants will be contacted.
March 2026
RR524
